Privacy and Refund Policy

Privacy Policy

This privacy policy sets out how The Claremont Hotel uses and protects any information that you give The Claremont Hotel when you use this website. The Claremont Hotel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Claremont Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2014

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Refund Policy

No refunds or exchanges on any ticket except as authorised by the venue.

Code Of Conduct

Tickets are non refundable. All ticket holders must present valid Photo ID upon entry. Tickets must be presented for entry into the event. Each bar code admits one entry. The Claremont Hotel will not accept responsibility for copied/duplicated tickets or unauthorised sale that may prevent your admittance to the event. The Claremont Hotel practices responsible service of alcohol. Patrons behaving in a drunken, disorderly or inappropriate manner may be refused entry and/or can be evicted at any time. The Claremont Hotel has the right to alter elements of the event package. A search of person or possessions may be required at the time of entry. The Claremont Hotel will not take responsibility for any loss or damage to the personal property brought to or purchased at the event by you or your invitees. There are no refunds due to inclement weather and failure to adhere to any of the ticket information above or these terms and conditions. There will be no refund on any unused portion of tickets if you or your invitees are asked or forced to leave or if you decide not to attend any part of the event. EVENING/EVENT DRESS CODE: No thongs, no board shorts, no singlet’s, no offensive t-shirts. Neat dress shorts are okay. No trainers/running shoes, steel toecap or skate shoes.